Shipping policy
We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 2 backup facilities in the US and Australia and we're looking for more options.
We are continuing to fulfill as much as we can at our facilities. Our branches in NC and LA are operating at basic capacity, and our EU and MX branches are operating as normal. All branches are practicing extra safety measures.
Latest update
April 8, 2020
We're disabling shipping to the following countries because they no longer accept incoming mail:
Angola, Benin, Bosnia and Herzegovina, Cameroon, Cook Islands, Costa Rica, Gambia, Guatemala, Kyrgyzstan, Laos, Lebanon, Malawi, Moldova, Mozambique, Papua New Guinea, Paraguay, Republic of the Congo, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uganda, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Saudi Arabia, South Africa, Sri Lanka, Suriname, Tunisia, Zimbabwe, China.
We recommend that you also temporarily disable shipping to these countries on your ecommerce platform. Colombia is now accepting mail again, and we'll let you know when service resumes to other countries.
Fulfillment estimate
| US (INCL. BACKUP) | MX | EU (INCL. BACKUP) | |
|---|---|---|---|
| DTG | 10-14 days | - | 3-5 days |
| Cut & sew | 4-7 days | 12-14 days* | 4-7 days |
| Embroidery | 5-7 days | - | 3-5 days |
| Accessories | 3-5 days | - | 2-4 days |
| Home & living | 3-7 days | - | 2-6 days |
Be prepared for delays
Our fulfillment times will be longer than usual for some product categories. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.